Terms and conditions

Deposit and appointment booking. In effect since September 25, 2026.

To secure your appointment and hold my time exclusively for you, a deposit up front is required. This guarantees a mutual commitment and lets me organize the schedule properly, respecting each client's time and making sure the experience is a good one.

Deposits by the value of the service

• For services over $100, the deposit is $50.
• For services of $100 or less, the deposit is 50% of the total value of the service.
• The deposit comes off the final amount on the day of the service.

How the deposit is paid

• The deposit is paid at the same moment you book your appointment on this site, with a credit or debit card. Your booking is confirmed right away and you get the confirmation by email, with no need to send any receipt.
• If you prefer to pay by Zelle, message me and we arrange your appointment directly.

Cancellation and rescheduling

• Appointments can be cancelled or rescheduled with at least 72 hours notice.
• If you cancel within that window, the deposit can be moved to a new date.
• If you do not give at least 72 hours notice, the deposit is lost and a new one is required to reschedule.

Late arrivals

There is a 15 minute grace period. After that time the appointment counts as cancelled, the deposit is lost and a new one is required to reschedule. This is what lets us respect the time of the client coming in after you.

No refund policy

All deposits are nonrefundable, with no exceptions. This policy applies to any cancellation outside the stated window and to not showing up for the appointment.

Micropigmentation and previous work

Microblading and Shading are for natural brows, with no previous work from another artist. If you already have work done by someone else, message me with photos taken without makeup and in natural light so I can assess your case before scheduling. Touch ups are only for clients I have already worked on.

Shop purchases

• You can have your order shipped or pick it up at the studio, at Beauty Mall Suites. You choose the option at checkout.
• If you choose pickup, I let you know when it is ready and you collect it during business hours.
• No returns and no product exchanges. These are skin care items and once they leave the studio they cannot be sold again.
• If your order arrives damaged or wrong, message me within the next 48 hours and we sort it out.

Important

Once the deposit is confirmed, your appointment is reserved. Without a deposit, the slot in the schedule is not secured.

Questions

Message me on WhatsApp or on Instagram, at @eliterreroaesthetic.

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